Practice questions

Certification code: HCA
Price: $300 USD
Exam: 60 questions · 90 minutes
Pass mark: 70%

Helios Platform Fundamentals · 0/6 Helios Field Administration · 0/6 Customer Engagement and Service Operations · 0/6 Delivery and Financial Administration · 0/6 Sol AI and Automation Administration · 0/6 Security, Support and Release Operations · 0/6

Practice questions

Helios Platform Fundamentals

Practice questions are written for study and are never used in the exam.

Practice score: 0/6 · Practice questions answered: 0/6

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Introducing the Helios Ecosystem

Company website

Question

A customer's HighLevel calendar shows a technician as free on Friday afternoon, but Field shows that technician fully booked. Which source decides whether a new appointment can go there?

The HighLevel calendar, because it is the customer-facing view Whichever calendar was edited most recently Field, because it holds the technician's availability and existing visits Orbit, after comparing both calendars

Company website

Question

After the Desk and Deliver names are in use, a finance lead asks whether the Deliver licence has to be re-purchased under a new product code. What is the correct answer?

No. Only the labels change; existing licences and identifiers are unchanged Yes, the renamed product needs a new licence Yes, but only for projects created after the switch No, because Deliver is bundled with Ledger from that point

Navigation, Records and Workspaces

Company website

Question

A work order has the status Dispatched. When a user turns on the Open only filter in Work Orders, is it listed?

No, because only the status Open is included No, because Dispatched means the work has left the office Only if it was created in the current month Yes, because Dispatched is not one of the finished statuses

Company website

Question

An integration still calls an old PSA API address after the Deliver name took effect. What should the administrator expect?

The calls fail until the integration is updated to the Deliver address The calls are redirected to the Deliver home page The calls keep working because old API paths remain as aliases The calls are accepted but treated as read-only

Users, Roles and Tenant Basics

Company website

Question

A vendor user is given a read-only reporting role in addition to a dispatch role. A colleague asks which role applies when that user opens the schedule. What is correct?

The permissions of both roles combined Only the dispatch role, as it was assigned first Whichever role the user selects in a role switcher Only the permissions the two roles have in common

Company website

Question

An administrator edits an existing non-vendor user and adds a second role to their role set. What does the server do?

It accepts the change and bills a second seat It rejects the save, because the changed role set leaves a non-vendor with more than one role It accepts the change but ignores the new role It accepts the change after a Vendor Administrator confirms

Helios Admin

Helios Platform Fundamentals

Introducing the Helios Ecosystem

Navigation, Records and Workspaces

Users, Roles and Tenant Basics