Perguntas de prática

Código da certificação: HCA
Preço: $300 USD
Exame: 60 perguntas · 90 minutos
Nota de aprovação: 70%

Helios Platform Fundamentals · 0/6 Helios Field Administration · 0/6 Customer Engagement and Service Operations · 0/6 Delivery and Financial Administration · 0/6 Sol AI and Automation Administration · 0/6 Security, Support and Release Operations · 0/6

Customer Engagement and Service Operations

As perguntas de prática servem para estudar e nunca são usadas no exame.

Pontuação de prática: 0/6 · Perguntas de prática respondidas: 0/6

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Orbit Connection and Reconciliation

Company website

Pergunta

A dispatcher changes a technician on an appointment, and the screen shows a warning that the HighLevel update will be retried. What is the state of the change in Field?

It is saved in Field; only the HighLevel copy is pending It is saved only after HighLevel confirms It is held in a queue and not visible on the Gantt It was rolled back to the previous technician

Company website

Pergunta

An administrator who is not a Vendor Administrator wants to run a work order reconciliation after a data tidy-up. What is the right response?

Run it, as every administrator has access to Orbit Connection Ask a Vendor Administrator, because reconciliation is vendor-only Run it from the Service Desk instead Ask Sol's Configuration skill to run it

Service Desk and Accounts

Company website

Pergunta

An account row shows a badge of 7. It has 2 open Cases, 3 open Work Orders and 4 invoices awaiting payment. How is 7 explained?

2 Cases + 3 Work Orders + 4 invoices It cannot be explained, so the badge is wrong It is the total of every Work Order ever created 2 open Cases + 3 open Work Orders + 2 open Appointments

Company website

Pergunta

A new CRM contact is named exactly like an existing native account. How does the Accounts directory treat the contact?

It merges them automatically because the names match It treats them as separate until a verified Company link connects them It keeps the newer one and archives the older It asks the technician to choose on site

Desk and Ascend Administration

Company website

Pergunta

A client upgrades from Growth to Premium. Their existing P3 case is open. What changes for that case?

The priority becomes P1 The case is hidden from Sol The SLA clock follows the Premium targets and coverage; the priority stays P3 Nothing, because the clock is fixed when the case is created

Company website

Pergunta

A Minimum-tier client has used 3 of their monthly admin hours and asks how many they have next month. What is the answer?

13, because the 5 unused hours roll over 28, the Growth allowance 3, the hours already used 8, because the allowance resets and unused hours do not roll over

Helios Administrador

Customer Engagement and Service Operations

Orbit Connection and Reconciliation

Service Desk and Accounts

Desk and Ascend Administration