Practice questions

Certification code: HCA
Price: $300 USD
Exam: 60 questions · 90 minutes
Pass mark: 70%

Helios Platform Fundamentals · 0/6 Helios Field Administration · 0/6 Customer Engagement and Service Operations · 0/6 Delivery and Financial Administration · 0/6 Sol AI and Automation Administration · 0/6 Security, Support and Release Operations · 0/6

Practice questions

Helios Field Administration

Practice questions are written for study and are never used in the exam.

Practice score: 0/6 · Practice questions answered: 0/6

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Service Data Configuration

Company website

Question

A technician arrives and presses the button to start the visit. Which status comes immediately before Onsite in the canonical lifecycle?

Dispatched Acknowledged En Route Scheduled

Company website

Question

A customer on the Minimum Field entitlement wants route-optimized daily plans and jeopardy alerts. What is the accurate advice?

Both are included once a dispatcher turns them on Routing is included but jeopardy is not Both need a Standard, Premium or Custom entitlement, while manual scheduling stays available Both need the Ledger module

Dispatch and Scheduling

Company website

Question

A dispatcher has finished planning tomorrow's visits and wants them on the technicians' phones tonight. What is the correct action?

Press Send to mobile on each appointment Wait until each technician acknowledges the appointment on the Gantt Ask Orbit to push the appointments Move each appointment to Dispatched

Company website

Question

A scheduler is deciding between two valid slots. One is five kilometres closer, the other keeps the same technician the customer had last time. Which description is right?

Travel and continuity are objectives, so both slots are valid and are ranked Continuity is a hard constraint, so only the second slot is allowed Both are hard constraints, so neither slot can be used Travel is a hard constraint and continuity is ignored

Mobile Workforce Operations

Company website

Question

A technician in a car park, still marked Acknowledged, asks why the attachment button is missing on the phone. What is the explanation?

The phone is offline and has lost the briefcase Attachments are available only to dispatchers Attachments are held back until the appointment is Onsite The technician needs a Mobile Command seat

Company website

Question

A custom script tries to post a signature to a visit that is En Route, bypassing the mobile app. What happens?

It is saved and shown once the visit becomes Onsite The server rejects it, because the gate is enforced server-side as well It is saved but flagged for review It is accepted if the user has the editSchedule permission

Helios Admin

Helios Field Administration

Service Data Configuration

Dispatch and Scheduling

Mobile Workforce Operations