Practice questions

Certification code: HCA
Price: $300 USD
Exam: 60 questions · 90 minutes
Pass mark: 70%

Helios Platform Fundamentals · 0/6 Helios Field Administration · 0/6 Customer Engagement and Service Operations · 0/6 Delivery and Financial Administration · 0/6 Sol AI and Automation Administration · 0/6 Security, Support and Release Operations · 0/6

Practice questions

Security, Support and Release Operations

Practice questions are written for study and are never used in the exam.

Practice score: 0/6 · Practice questions answered: 0/6

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Security and Access Management

Company website

Question

A contractor signs in with a verified Microsoft work account, but nobody has added their address to the User Directory. What is the outcome?

They are added as a read-only user They are added as a Technician after MFA Access is refused, because a Microsoft identity never grants a role by itself They get access for the first sign-in only

Company website

Question

A manager wants a technician who also acts as a secondary Administrator to use passwordless email links. Is that allowed?

Yes, if the dispatcher setting is on Yes, after the technician signs in once with Microsoft Yes, if a Vendor Administrator approves No, because any Administrator role blocks email links

Troubleshooting and Monitoring

Company website

Question

Every tenant user receives ACCESS_CONTROL_UNAVAILABLE after a hosting change. What is the first fix?

Save a new User Directory Restore the correct tenant database binding Add a default administrator Disable the origin checks

Company website

Question

A user sees RATE_LIMITED during a busy import and the response includes a Retry-After value. What should they do?

Wait for the Retry-After interval and retry Refresh the page repeatedly until it clears Clear cookies and sign in again Ask a Vendor Administrator to rotate credentials

Change and Release Management

Company website

Question

A company has 12 Command Center seats with 9 active assigned users. What is the lowest seat count the input will accept?

12, the purchased amount 0, because unused seats can be dropped entirely 6, half of the purchased amount 9, the number of active assigned users

Company website

Question

A customer success manager wants to show raw record ids to help debug a case. Who can change Show record IDs?

Any administrator in their profile Only Vendor Administrators whose identity has been verified Any user with Service Desk access Sol's Operations skill

Helios Admin

Security, Support and Release Operations

Security and Access Management

Troubleshooting and Monitoring

Change and Release Management