Helios Administrateur

A technician arrives and presses the button to start the visit. Which status comes immediately before Onsite in the canonical lifecycle?

A customer on the Minimum Field entitlement wants route-optimized daily plans and jeopardy alerts. What is the accurate advice?

A dispatcher has finished planning tomorrow's visits and wants them on the technicians' phones tonight. What is the correct action?

A scheduler is deciding between two valid slots. One is five kilometres closer, the other keeps the same technician the customer had last time. Which description is right?

A technician in a car park, still marked Acknowledged, asks why the attachment button is missing on the phone. What is the explanation?

A custom script tries to post a signature to a visit that is En Route, bypassing the mobile app. What happens?