Preguntas de práctica

Código de certificación: HCC
Precio: $300 USD
Examen: 60 preguntas · 90 minutos
Nota de aprobación: 70%

Discovery and Business Process Analysis · 0/6 Solution Design and Product Selection · 0/6 Field Service Implementation · 0/6 Integrations and Data Migration · 0/6 AI-Enabled Transformation · 0/6 Delivery, Adoption and Optimization · 0/6

Discovery and Business Process Analysis

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Stakeholder Discovery

Company website

Pregunta

A process owner says: "We like to send the same technician back to repeat customers, but we must never send anyone whose licence has lapsed." How should you record these two statements?

Both are hard constraints and must always be satisfied together. Both are preferences that the scheduler may relax when it is busy. Technician continuity is an optimization objective; licence validity is a hard constraint. Technician continuity is a hard constraint; licence validity is an optimization objective.

Company website

Pregunta

The sponsor has approved the project and wants to move straight to design. Who should you still ask to confirm how dispatch really works today?

The dispatchers and the process owner who run it every day. Only the sponsor, since the sponsor owns the business outcome. Only the finance team, because dispatch affects invoicing. Only the technicians, because they receive the final jobs.

Current-State Process Mapping

Company website

Pregunta

While mapping a client's journey you reach the step where a customer texts to ask for a different appointment time. Which Helios area holds that conversation and which one holds the visit being moved?

Field holds the conversation; Orbit holds the technician's route. Desk holds both the conversation and the visit. Ledger holds the conversation; Field holds the invoice. Orbit holds the conversation; Field holds the service visit and its dispatch.

Company website

Pregunta

A client keeps an informal list of which technicians are away on which days, and dispatchers check it before assigning work. What should the current-state map show for the Helios design?

A Signal campaign that reminds dispatchers to check the list. Approved blocked time or absence records in Field, which scheduling respects. A Ledger journal entry for each absence day. A Desk case opened for each absence request.

Requirements and Success Criteria

Company website

Pregunta

Which acceptance criterion is both testable and consistent with Helios behaviour?

Technicians will find the mobile app pleasant to use. A technician can save a signature as soon as the job is Dispatched. Dispatchers can send any job to any phone without changing its status. A technician cannot save a signature until the visit status is Onsite, and the save succeeds once it is.

Company website

Pregunta

A client on the lowest Field tier asks for monthly utilization and capacity reporting as a success measure. What should the requirement record?

The reports are included with every Field tier. The reports come from Orbit marketing dashboards. The reports come from the Ledger trial balance. The reports come from Field planning and analytics, which needs Standard or above.

Helios Consultor

Discovery and Business Process Analysis

Stakeholder Discovery

Current-State Process Mapping

Requirements and Success Criteria