CertificationsHelios Admin
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- Certification code
- HCA
- Price
- $300 USD
- Exam
- 60 questions · 90 minutes
- Pass mark
- 70%
Customer Engagement and Service Operations
Service Desk and Accounts
7 minutes · Written by Cold Sun Enterprise
After this lesson you can
- You can interpret the Open definition and the account badge in the Service Desk.
- You can explain how verified Company links relate CRM identities to native accounts.
- You can avoid merging customers on name alone.
Enrol to open the full lessons and practice questions.