CertificationsHelios Admin
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- Certification code
- HCA
- Price
- $300 USD
- Exam
- 60 questions · 90 minutes
- Pass mark
- 70%
Customer Engagement and Service Operations
Desk and Ascend Administration
12 minutes · Written by Cold Sun Enterprise
After this lesson you can
- You can explain what an Ascend tier changes and what it does not.
- You can state which SLA clock states pause and the Premium P1 exception.
- You can state the monthly admin hours per tier and the portal gate-signing rule.
Enrol to open the full lessons and practice questions.