CertificeringenHelios Beheer
Laden…
- Certificeringscode
- HCA
- Prijs
- $300 USD
- Examen
- 60 vragen · 90 minuten
- Slaagcijfer
- 70%
Customer Engagement and Service Operations
Desk and Ascend Administration
12 notulen · Geschreven door Cold Sun Enterprise
De studie-inhoud is beschikbaar in het Engels.
Na deze les kun je
- You can explain what an Ascend tier changes and what it does not.
- You can state which SLA clock states pause and the Premium P1 exception.
- You can state the monthly admin hours per tier and the portal gate-signing rule.
Schrijf je in om de volledige lessen en oefenvragen te openen.